Emails get spelled out loud
One wrong letter on a sticky note and the packet goes nowhere. The family doesn't see a bounce. They just hear nothing.
For senior living sales teams
A misspelled email shouldn't cost you a move-in.
Families text you their email. Your brochure, floor plans and pricing land in their inbox in under a minute, with a link to book a tour. Your team gets a nudge to follow up.
The 60-second version. Full walkthrough video coming soon.
Prefer email? SLautomation@theimadlabs.com
Works with what you already use
- Your phone number
- Your inbox
- Facebook, Instagram & WhatsApp
- Your CRM
- Your calendar
Where inquiries leak
The packet never arrives. Nobody notices.
An adult daughter calls on her lunch break. She spells her email once, quickly. Your concierge writes mgarica instead of mgarcia.
The packet goes out that evening and bounces, or reaches a stranger. She hears nothing, assumes you weren't interested, and tours the community down the road on Saturday.
Packets go out when someone has time
End of shift, after the tour, Monday morning. By then the family has called two other communities.
Follow-up lives in someone's head
A busy week, a sick day, a shift change, and the warmest inquiry of the month goes cold.
How it works
One sentence on the phone. The rest runs on its own.
- 01
They text their email
Your team says one line:
Text your email to this number and I'll send everything over right now.
Families can also reply by email or message you on social. - 02
The packet goes out
Brochure, floor plans, photos and pricing, plus a link to book a tour at a time that suits them. The family typed the address, so it reaches the right inbox.
- 03
Follow-up happens
A friendly check-in goes out a few hours later. If no tour is booked, your director or concierge gets a reminder with the family's details.
What lands in their inbox
Everything you'd send, sent while they still care.
You already have the material. This gets it to the right person in the first minute instead of the next day.
Brochure
Your community’s story, in the file you already send.
Floor plans
Every layout, so families can picture the move.
Pricing
Upfront or on request. You decide what goes out.
Photos
Apartments, dining, gardens, activities.
Tour booking link
They pick a time. It lands on your team’s calendar.
Run more than one community? Each one sends its own packet, pricing and tour calendar.
Follow-up
Follow-up that doesn't depend on anyone's memory.
Every inquiry gets the same care, whether it came in at 9am on a Tuesday or 8pm on a Sunday.
- Minute one
Packet sent
Brochure, floor plans, pricing and the tour link, to the address the family typed themselves.
- A few hours later
Check-in email
Did everything come through? Here's the tour link again if Thursday works better.
- Next morning
Reminder to your team
No tour booked yet? Your director or concierge gets the family's name, number and what they asked about.
These timings are an example. You choose when each step goes out.
For your team
No new software. One new sentence.
We connect it to the phone number, inbox, calendar and CRM you already run. Your concierge doesn't log in anywhere new. They just stop spelling emails back over the phone.
- We do the setup. Send us your packet and we wire it up.
- Your words, your brand. Every message reads like your community wrote it.
- People stay in charge. Directors see every inquiry and step in whenever they want.
- Families stay in their own apps. Text, email or social, nothing to install.
Questions
What directors ask first.
No. They text, email or message you the way they already do. Nothing to install, no account to create.
Your team types the email in once. Everything after that, the packet, the tour link and the follow-ups, still runs on its own.
No. It takes the copy-paste and the remembering off their plate, so their time goes into calls and tours instead.
Yes. Every community gets its own brochure, floor plans, pricing and tour calendar.
We connect it to your phone number, inbox and calendar, and to the CRM you use today. Tell us your setup on the call and we’ll confirm it fits before you commit to anything.
It depends on how many communities you run. You’ll get a clear price on the call.
See it send your own packet.
Book a call and bring a brochure. We'll show you exactly how a family would receive it, and what it would take to set up for your community.
Or email SLautomation@theimadlabs.com